For over two decades, our client, a top-rated distributor for multiple FMCG brands in India, has built a vast network of over 100 exclusive brand retail stores, delivering to 4,000 stores daily from one central and 17 branch warehouses. Despite their extensive reach, they faced significant operational challenges that hindered efficiency and growth.
Challenges Faced
The primary issue was fulfillment errors due to manual processes, which led to higher turnaround times, costly rework, and a decline in customer satisfaction. Additionally, the absence of effective location management created disorganization, inventory inaccuracies, and prolonged handling times, severely impacting traceability and order accuracy.
The client also struggled with limited operational visibility, making it difficult to allocate resources effectively and increasing the risk of stockouts. This lack of insight not only affected decision-making but also hampered the ability to scale operations efficiently. Furthermore, their heavy reliance on manual, paper-based processes resulted in low productivity, high operational costs, and an inability to optimize resources.
To address these challenges, the client sought a comprehensive solution to automate and streamline their operations, reduce errors, and enhance overall productivity. By leveraging advanced warehouse management systems and automation technologies, they aimed to gain better control over inventory, improve location management, and enhance operational visibility.
Discover the Solution
Download the case study to learn more about how we helped this FMCG distributor overcome these operational hurdles, optimize their resources, and achieve significant improvements in efficiency and productivity. Discover the strategies and solutions implemented to transform their operations and support scalable growth.
