Hapag-Lloyd has joined forces with PayCargo and Gnosis Freight to introduce a Container Payment Portal (CPP), aiming to enhance shipment visibility and streamline payment processes for U.S. importers. This new platform simplifies container management while ensuring compliance with updated U.S. shipping regulations.
Enhancing Shipment Visibility with Real-Time Container Updates
The Container Payment Portal offers real-time container status updates, helping shippers and logistics providers track their shipments with greater accuracy. With enhanced visibility, businesses can make informed decisions and improve supply chain efficiency. This feature allows users to access container data instantly, reducing uncertainties and improving overall planning.
Ensuring Compliance with OSRA-2022 Through Automated Invoicing
The Ocean Shipping Reform Act of 2022 (OSRA-2022) introduced new invoicing requirements, prompting Hapag-Lloyd to incorporate automated invoicing into the platform. This feature ensures invoices reflect actual pickup dates, making them compliant with OSRA-2022 regulations. By automating invoicing, the system minimizes errors and simplifies the billing process, reducing disputes between stakeholders.
Speeding Up Container Release with Seamless Electronic Payments
The partnership with PayCargo integrates secure and efficient electronic payment options into the portal. Users can settle fees quickly, ensuring that holds on containers get removed faster. This enhancement helps businesses avoid delays caused by manual payment processes. With seamless transactions, importers can optimize container release times and keep operations running smoothly.
Simplifying Dispute Resolution with Integrated Tools
To address common issues in container payments, the portal includes an integrated dispute resolution system. This feature enables users to raise, track, and resolve disputes efficiently, reducing administrative burdens. Previously, resolving payment disputes required lengthy communication and manual documentation. Now, stakeholders can handle disputes in a structured and efficient manner within the platform.
Improving User Experience with a Watchlist Interface
The watchlist interface simplifies shipment tracking by offering an intuitive dashboard where users can monitor multiple containers simultaneously. This feature enhances planning and enables businesses to stay updated on shipment movements. By consolidating container details in a single view, importers and logistics providers can make better operational decisions.
Aligning with U.S. Federal Maritime Commission’s 2024 Billing Regulations
In May 2024, the U.S. Federal Maritime Commission (FMC) introduced updated billing regulations, affecting invoicing, timeframes, and dispute processes. The Container Payment Portal ensures compliance with these new policies, helping importers avoid penalties and administrative hassles. By integrating these changes, Hapag-Lloyd demonstrates its commitment to maintaining regulatory standards while improving customer service.
Gradual Implementation Across Major U.S. Ports
Hapag-Lloyd plans to roll out the Container Payment Portal gradually across major U.S. ports throughout 2025. Key locations include Houston, Virginia, Charleston, Savannah, Wilmington, New York/New Jersey, Baltimore, Philadelphia, Miami, Mobile, New Orleans, Tampa, Jacksonville, Port Everglades, Seattle, Tacoma, Oakland, Long Beach, and Los Angeles. The phased implementation ensures smooth integration and allows users to adapt to the new system efficiently.
Leaders Express Optimism About the Partnership
Eduardo Del Riego, President and CEO of PayCargo, expressed enthusiasm about the collaboration, emphasizing the platform’s ability to streamline payment and data flow processes. He highlighted that businesses will benefit from faster transactions and improved financial transparency.
Meanwhile, Austin McCombs, CEO and Co-founder of Gnosis Freight, underscored the platform’s customer-centric approach. He noted that integrating PayCargo’s payment solutions with Gnosis Freight’s container management system enhances the overall experience for Hapag-Lloyd’s users at U.S. terminals.
Strengthening Hapag-Lloyd’s Commitment to Innovation
Hapag-Lloyd continues to embrace digital transformation by investing in technology-driven solutions that enhance operational efficiency. The Container Payment Portal reflects the company’s dedication to improving customer satisfaction and streamlining shipping operations. By leveraging advanced technology, Hapag-Lloyd is setting a new industry standard for payment transparency, container tracking, and regulatory compliance.
